How Microsoft 365 Can Help Your SMB Grow

McKinsey’s study echoes this sentiment, revealing that many employees harbour reservations about AI’s role in the workplace. Machine learning enables computers to understand language, recognize patterns in data & create models of how human brain works. Conversational AI category refers to an artificial intelligence (AI) system that enables users to converse with computers back and forth (e.g. through Voicebots or Chatbots). The human being is unable to tell that on the other side it isn’t a human they were conversing with a conversational AI platform. The future is full of possibilities for truly amazing customer service through the proper use of AI and the connectedness of the things we use in our daily lives.

Breaches in an AI system can compromise not only sensitive business data but also the privacy of customers, ultimately leading to financial and reputational damage. From SMBs to large corporates, businesses are automating tasks, analysing data, and improving their decision making by using AI tools. Mason Infotech is helping to lead the way for SMBs by implementing Microsoft Copilot. According to Gartner, SMB AI Support Platform 55% of established companies either have started making investments in the potential of artificial intelligence for customer support or are planning to do so by 2020. With the help of AI, salespersons can enter data with smart CRMs while building strong relationships with customers. Similarly, HR specialists can filter job applications in a more efficient manner using smart recruiting software.

Why should SMEs consider upgrading to a contact centre solution?

They export data from the online store into Excel and manually process it, resulting in errors and mismatched data. In reporting and analysis, document lines are used to perform a specific analysis. This feature will let you find the desired data using the in-product search field. They were using an outdated and complex ERP system, which was costly and inefficient.

Meanwhile, Azure AI allows you to leverage the power of artificial intelligence (AI) to improve customer service, automate processes, and optimize your business operations. Customer service solutions for small businesses help scaling teams organise, prioritise, and consolidate support inquiries. When paired with good customer service training, customer service software enables quicker, more reliable, and more personalised responses to customer inquiries. The rise of messaging channels—like WhatsApp for Business, Apple Business Chat, and Facebook Messenger for business—has changed how people get in touch. Live chat software helps agents solve issues in real time from where customers already are, like your homepage or inside your mobile app. If a customer issue starts with a message and resolving it necessitates a follow-up phone call, all of that information is logged within the same support ticket.

Big Data

In fact, using AI in market analysis and business intelligence can empower businesses to think differently and come up with out-of-the-box solutions to bolster business growth. The Covid-19 pandemic has driven a dramatic increase in cloud adoption, with social distancing restrictions increasing the need for remote working and cloud solutions. In fact, research from Centrify found that over 50 per cent of UK business leaders say the shift to a cloud business model ultimately saved their company from collapse during the height of the pandemic. Klepper replaces all specific systems with MSD 365 Business Central in the cloud using Azure data servers. This implementation allows the company to utilise a single system to manage all ERP and CRM needs. They were using three different solutions to manage the entire amount of data they got from the company’s online shop but still faced issues when it came to transparent processes.

Small businesses may face difficulties in aligning their systems and processes with the new AI technologies. This can lead to delays and disruptions in day-to-day SMB AI Support Platform operations, impacting overall efficiency and productivity. To stay ahead of the competition, your small or midsize business needs more than on-premises ERP.